Recently, the Shanghai Consumers' Rights Protection Committee's Gold Jewelry Professional Office successfully used the "7-day no-reason return" rule to successfully mediate an online shopping complaint, which guaranteed the "repentance" of online shopping consumers.

On April 27 this year, Mr. Shanghai Minhang selected a Hetian seed jade bracelet with a price of 200,000 yuan in a jewelry manufacturer in Taobao. Due to the large amount of payment, the company could not deliver the full amount through Alipay. Alipay paid 20,000 yuan in advance payment, and then the merchant asked Mr. Chu to pay the remaining amount of 180,000 yuan and pick up the goods on May 5th. A few days later, Mr. Chu’s reluctance to make a return request to the merchant on the sixth day (May 11) was rejected by the merchant. Mr. Chu complained to the Shanghai Consumer Protection Committee Gold Jewelry Professional Office.

Taobao shop sellers believe that although consumers pay prepayments online, consumers are looking at the goods in the store, and then paying the remaining amount of 180,000 yuan after the satisfaction, do not belong to online shopping, do not accept their remorse, and said that There are quality problems to return.

In this regard, the staff of the Shanghai Consumer Protection Committee pointed out that although the consumers are picking up the goods at the store, the way they buy them is to buy them in the online store, just because “Alipay” does not support the payment of 200,000 yuan in large sums. After the merchant asked the store to pay the remaining amount of 180,000 yuan to pick up the goods, therefore, Mr. Chu's consumer behavior should be characterized as online shopping, to support consumers "7 days no reason to return" consumer demand.

The staff of the Shanghai Consumer Protection Committee also announced to the person in charge of the online store the Article 25 of the Consumer Law: the goods sold by the operators using the Internet, television, telephone, mail order, etc., and the consumers have the right to receive the goods. Return within 7 days from the date, and there is no need to explain the reasons. It is recommended that the person in charge of the online store handle the return for Mr. Chu.

In the case of reasonable compliance, the person in charge of the online store accepted the advice of the staff of the Shanghai Consumer Protection Committee and expressed his willingness to return the goods to Mr. Chu. In view of the clear statement of the person in charge of the online store, the staff of the Consumer Protection Committee immediately requested the person in charge of the online store and the consumer to go through the formalities for returning the goods according to the procedures, and promptly transfer the refund to the consumer account. Mr. Chu expressed satisfaction with the results of the mediation.

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