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Owner: Wig try not to buy, you need to pay the trial fee, you can not ask for a return after purchase.
Yesterday, in the wig shop that Ms. Liu said, when the reporter asked the staff to help try on the wig as a customer, the other party said that if you don’t buy it after trying it out, you must pay a trial fee of 5 yuan, and try it on. Only 5 types of wigs can be tried.
In the wigs in the store, the price of long hair is more than 120 yuan, and the most expensive is 280 yuan. "The materials of our wigs are all chemical fiber, and the real hair is more expensive. The price of more than 1,000 yuan is normal," said the staff inside the store.
When the reporter said that he still wants to try on the wig, the staff said that it is best not to try if you are not willing to buy, because the trial will break the wig, and the customer can not ask for a return after purchasing the wig in the store.
Later, before being asked to sell wigs for free in front of several stalls selling wigs on the second floor of Shenglongda World, the stall owners said they could try them on, but not too much. Ms. Li, the stall owner, said that many wig shops will charge a corresponding trial fee, ranging from 5 yuan to more than 5 yuan for a hair style. "If everyone tries to wear it, the wig will inevitably be torn off when combing, and some hairstyles will be easily deformed, so some stores will charge a trial fee to prevent too many people trying to wear and damage the wig."
Citizen: Trying to spend money, this money is a bit embarrassing!
Near the Spring Festival, ladies like to go to the beauty shop to re-appreciate their hair . In recent years, young people like Ms. Liu like to go to the wig shop to pick a hair clip that they like. “I wanted to try wearing a wig and look at my curly hair. Then I decided to burn my hair this year. When I think of trying to pay the fee, the idea of ​​the store serving consumers a little is not there."
"The price of the wig is too expensive. With a few tens of dollars, you can go to the beauty salon to do a good hair straightening or perming. Try clothes and pants without trying to wear it. The wig is like this. Special, do you still have to try the fee?" The citizen Xiao Wang said indignantly. He left the wig shop as soon as he heard that he would charge for the trial.
Industry and Commerce Bureau: Consumers can hold complaints about unreasonable requirements of merchants with relevant credentials
According to the relevant person in charge of the Consumer Protection Department of Laiyang Administration for Industry and Commerce, according to Article 18 of the first section of Chapter III of the Regulations on the Protection of Consumer Rights and Interests of Shandong Province, the operator shall not sell goods or provide services at a price increase in addition to the price. You may not charge any unspecified fees. "This kind of charging is unreasonable. If the consumer encounters such a situation, the owner can invoice the bill and indicate what fee is charged. The consumer can use the invoice document to make a complaint to the industrial and commercial department."
The relevant person in charge of the Laiyang City Administration for Industry and Commerce also stated that if the operator sells the goods and agrees with the consumers in accordance with the state regulations, or the operator promises to bear the responsibility of repairing, replacing, or returning (hereinafter collectively referred to as “three guaranteesâ€), it shall pay to the consumers. Provide “three guarantees†vouchers and indicate the rights of consumers and maintenance points with legal conditions. As long as the purchased goods are within the prescribed “three guarantees†period, the consumers can ask the operators to return or exchange them. If the operator indicates that once the sale is not refundable, this is the “Overlord Ordinanceâ€. Consumers who encounter such unreasonable charges and non-returns may submit relevant evidence to the Trade and Industry Bureau to defend their legitimate rights and interests.
Jiaodong online network January 22 (correspondent Li Qingsheng Sun Huajun) Yesterday, Ms. Liu, a citizen of Yantai Laiyang, dialed the 12315 consumer hotline to report that she was working in a wig shop in Shenglong Street of the city, trying to wear a wig. The staff informed that if you do not buy after the trial, you will pay a trial fee of 5 yuan. "I have never received such a fee for buying other things. Is this 5 yuan trial fee reasonable?" Ms. Liu is puzzled.
March 28, 2020